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RETURNS & EXCHANGES

We gladly accept any unworn, unwashed merchandise with all tags attached within 14 days from the date of receipt.
When returning postage yourself, we suggest you insure the package via Mail or FedEx and purchase tracking services for your protection. Please provide tracking information in email of return/exchange request to service@mickeysgirl.com.
Refunds are only accepted for store credit. We be provide you a code once the package is received at our warehouse. 

 

NON-REFUNDABLE
For hygiene purposes, under no circumstances can we accept any hosiery, bodysuits or panties for refund, exchange or store credit.
Products that are returned with signs of being worn or used. We can smell your perfume & what detergent you use :)
We do not accept any Jewelry & Accessories.
We do not accept merchandise that was on SALE or purchased with a Promo Code.

We do not accept returns received after 14 days of the original shipment date and will be returned to the return address at the customer's expense with additional shipping cost. We are firm with our policy since we want to be fair with everyone. IF you do ship back items that fall under the non-refundable policy, you will receive store credit ONLY! No ifs or buts. 
EXCHANGES
We can only exchange merchandise for a different size of the same product you have purchased. There will be no additional shipping fee for your exchange. 
Most of the items sell out quickly, therefore, we highly recommend you to email us to check if we still have the size you need in stock.
Email: service@mickeysgirl.com.
Exchange must be within 14 days of the delivery date. We will email you your new tracking number when we process your exchange!
For international, we're sorry but we charge the same shipping rate to re-ship your exchanged package. 
LOST PACKAGE?
We ship via FedEx Smartpost for all domestic orders and DHL for all international orders, which provides secure and easy trackable methods of shipping, if your package gets lost in transit we will do everything we possibly can to assist you in locating it.

***We cannot be held responsible for packages once proof of delivery is generated. Once the carriers have hold of the package we cannot be responsible for delivered items that have been lost or stolen. ***
CANCELLATIONS
We are unable to cancel or modify orders once they have been submitted. We are sorry about this! Our team is so fast, it is not possible to catch packages before they are out the door. The good news is that most items are returnable if you decide against them. If you provide the incorrect shipping address, under no circumstances, could we provide you a refund or replacement. Please double check your shipping address before purchasing. 
RETURNS & EXCHANGE INSTRUCTIONS:
When ready to return or exchange, print the invoice you received in your email and circle the item you want to return or exchange & reasoning behind it. 
SHIPPING ADDRESS:
Mickey's Girl 
2222 Foothill Blvd. 
UnitE BOX 181
La Cañada Flintridge CA 91011